General

Effective from 01 September 2019, this cancellation policy applies to all vacations booked through AIS Holidays. Customers eligible for refunds will receive the amount within 90 working days from the date of cancellation or upon processing by the supplier(s), whichever is later. For on-trip cancellations, refunds will be processed within 90 working days from the date of return or upon supplier confirmation, whichever is later.

Refund amounts are subject to changes due to international exchange rates, supplier refunds, and customer payments received. Any modifications will be communicated by the respective account managers.

Flights

•   •  Flights marked as “Non-Refundable” on travel vouchers are not eligible for a refund..
•   •  Flights marked as “Refundable” will be refunded as per the Cancellation Policy mentioned in the product details and final itinerary shared via email.
•   •  Flight refunds may fluctuate based on international exchange rates.
•   •  AIS Holidays is not responsible for grounded, cancelled, or delayed flights. Cancellation requests must be placed with the respective airlines, and refunds are subject to airline processing.
•   •  Passengers must ensure their passports have at least one-year validity and are in good condition. We are not liable for refunds if a customer is denied boarding due to passport issues.
•   •  Customers must arrive at the airport at least 2 hours before boarding. Missed flights due to delayed arrivals (where transfers are not arranged by us) are not eligible for refunds.
•   •  For airport transfers arranged by us, unforeseen regional circumstances leading to flight cancellations will not be covered.
•   •  Baggage limitations (cabin and check-in) are detailed in the final travel vouchers. Extra charges for exceeding limits must be paid at check-in.
•   •  Certain airlines (e.g., Ryanair, Vueling, Volotea) require mandatory web check-in. Failure to comply may result in extra charges, which will not be refunded.
•   •  We will set meal preferences upon request, but availability and quality of meals are determined by the airline.



Hotels

•   •  Hotels marked as “Non-Refundable” on travel vouchers are not eligible for refunds..
•   •  Hotels marked as “Refundable” will be refunded as per the Cancellation Policy outlined in the product details and final itinerary shared via email.
•   •  Refunds may vary due to international exchange rates.
•   •  While AIS Holidays ensures quality hotel selection, we are not responsible for staff behavior, cleanliness, or accommodation quality. Additional costs for room upgrades and amenities will be borne by the customer.
•   •  Hotels changed on-trip will incur a 100% cancellation fee.
•   •  Early check-in or late check-out requests are at the hotel's discretion and not guaranteed. Refund requests due to their unavailability will not be processed.

Activities

•   •  Activities marked as “Non-Refundable” on travel vouchers are not eligible for refunds.
•   •  Activities marked as “Refundable” will be refunded per the Cancellation Policy stated in the product details and final itinerary shared via email.
•   •  Activity refunds may fluctuate based on international exchange rates.

For further details, please contact AIS Holidays customer support.