Refund Policy
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Refund & Cancellation Policy
At AIS Holidays Private Limited, we strive to provide the best travel experiences. However, we understand that sometimes plans change. This Refund Policy outlines the terms under which refunds may be issued for bookings made through our website https://aisholidays.com/ (the AIS Holidays Private Limited). All bookings for events & holidays are made with the AIS Holidays Private Limited and entered into subject to these terms and conditions. By making a booking you agree, on behalf of yourself, your organisation and attendees from your organization or your family, to be bound by these terms and conditions. In these terms and conditions, the expressions ‘you’, ‘your’ and attendee(s)’ means the party booking a place(s) at the event.
1. General Refund Policy
1.1 Refund Eligibility:
Refunds are only available for certain services as specified in the terms of each booking. Refund eligibility may depend on factors such as the type of service booked, the cancellation time frame, and the specific terms and conditions associated with your booking.
1.2 Non-Refundable Services:
Certain services, including but not limited to last-minute bookings, special promotions, and discounted offers, may be non-refundable. Please check the specific terms at the time of booking.
2. Cancellation and Refund Process
2.1 Cancellation by You:
If you wish to cancel your booking, you must notify us in writing as soon as possible. The amount refunded will depend on the cancellation policy associated with your booking, which will be communicated to you at the time of booking.
2.2 Cancellation Fees:
Cancellation fees may apply depending on the timing of your cancellation. The exact amount of the fee will be specified in the terms of your booking. Any cancellation fees will be deducted from your refund.
2.3 Refund Processing:
Refunds, if applicable, will be processed within 45 business days from the date of cancellation. Refunds will be issued to the original payment method used during booking. Please note that it may take additional time for the refund to be reflected in your account depending on your financial institution.
3. Cancellation by AIS Holidays
3.1 Right to Cancel:
AIS Holidays Private Limited reserves the right to cancel any booking at its discretion. If we cancel your booking due to circumstances within our control, you will receive a full refund of the amount paid.
3.2 Force Majeure:
If a booking is canceled due to circumstances beyond our control (e.g., natural disasters, pandemics, travel restrictions), we will work with you to reschedule your trip or provide a refund in accordance with our terms and the applicable laws.
4. Special Circumstances
4.1 Medical Emergencies:
In the case of a medical emergency, we may consider providing a partial or full refund upon receipt of valid medical documentation. This is assessed on a case-by-case basis.
4.2 Changes to Itinerary:
If you request changes to your itinerary after booking, additional fees may apply, and the refund policy for the original booking may no longer apply.
5. Incidental expenses
The AIS Holidays Private Limited is not responsible for reimbursing travel, accommodation or any other costs or expenses incurred by attendee(s) to the events and holiday.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
AIS Holidays Private Limited
AiS Tower, 11C/1, Naya Bazar Opp Najafgarh Metro Station, New Delhi, Delhi, 110043
info@aisholidays.com
+91 114 100 4080 | +91 114 100 4081